Privacy Policy
This page explains what information we collect, why we collect it, and how we use and store it.
Last updated: 27 March 2026
Who This Policy Applies To
This policy applies to people who visit this website, submit contact forms, or complete the home-check assessment process.
What We Collect
Depending on what you submit, we may collect:
- - identity and contact details (name, email, phone)
- - location details (postcode, suburb, service-area info)
- - home and usage details for guidance and recommendations
- - communication records you send to us through forms or contact requests
How We Use Information
We use collected information to:
- - provide homeowner guidance and recommendation outputs
- - respond to enquiries and support requests
- - coordinate optional installer introductions you request
- - improve service quality, reliability, and user experience
- - meet legal and compliance requirements
Disclosure To Third Parties
We do not sell personal information. We may share relevant details with service providers and local installers only where needed to deliver the services you have requested, or where required by law.
Storage, Security, And Retention
We use reasonable technical and organisational safeguards to protect personal information. Data is retained only as long as necessary for operational, support, legal, and compliance purposes.
Your Rights
You can request access to or correction of your personal information, and you can contact us with any privacy complaint or concern.
Contact About Privacy
For privacy questions or requests, use the contact page and include "Privacy" in your message subject.
This policy should be read together with our Terms page.